#93: Prisoner NPS Postcard White 4x6

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The Story Behind #93: Prisoner NPS

Net Promoter Scores. We’ve all been surveyed, “Based on your last experience on a scale of 0 - 10 how likely are you to recommend us to friends, family or colleagues?”

Net Promoter Scores are used extensively by companies. We have all been surveyed by airlines or clothing stores or restaurants or smartphone apps. “Based on your last experience, on a scale of 0 - 10 how likely are you to recommend us to friends, family or colleagues?” Sometimes we are what’s called a promoter (giving a score of 9 or 10) and sometimes we are detractors (scoring 6 or below) and sometimes we just ignore the survey and go about our day. In my opinion, companies rely far, far, far too much on NPS. In my experience I’ve found that they don’t really work that well in the grand scheme of things. Aren’t there better uses of the money we shovel into these businesses? Maybe promotion? Maybe R&D? Instead, so many companies spend their time and money creating surveys like a worried, insecure boyfriend constantly asking “Do you still like me? Do you still like me?”

A large part of taleas’ products are hand made, hand printed, hand stitched, hand sewn, hand glued or some combination of the above in Austin, Texas. I have a strong passion for solid business ethics, scalability, sustainability, and repeatability, and all of these drive the quality of products that I offer.

Frequently Asked Questions

How much will it cost to ship my order?

Free for U.S. domestic orders over $50. Typically $2 - $7 for smaller domestic orders. You can check out our shipping policies here.

Is there a return policy?

Totes! 30 days for undamaged paper goods and unworn/unwashed clothes. If the product arrives defective please email us at hello@taleas.com or give us a call at 1-833-580-0600 so we can get your issue resolved.

Where will my order ship from?

All orders are made in and shipped from Austin, Texas - yee haw!

What if I have more questions?

Send me a message at hello@taleas.com. I design every item that I sell and am happy to answer any questions that you have.