Net Promoter Scores. We’ve all been surveyed, “Based on your last experience on a scale of 0 - 10 how likely are you to recommend us to friends, family or colleagues?”
Net Promoter Scores are used extensively by companies. We have all been surveyed by airlines or clothing stores or restaurants or smartphone apps. “Based on your last experience, on a scale of 0 - 10 how likely are you to recommend us to friends, family or colleagues?” Sometimes we are what’s called a promoter (giving a score of 9 or 10) and sometimes we are detractors (scoring 6 or below) and sometimes we just ignore the survey and go about our day. In my opinion, companies rely far, far, far too much on NPS. In my experience I’ve found that they don’t really work that well in the grand scheme of things. Aren’t there better uses of the money we shovel into these businesses? Maybe promotion? Maybe R&D? Instead, so many companies spend their time and money creating surveys like a worried, insecure boyfriend constantly asking “Do you still like me? Do you still like me?”
A big part of taleas’ products are hand made, hand printed, hand stitched, hand sewn, hand glued or some combination of the above in Austin, Texas. I have a strong passion for solid business ethics, scalability, sustainability, and repeatability, and all of these drive the quality of products that I offer.
Free for U.S. domestic orders over $50. Typically $2 - $7 for smaller domestic orders. You can check out our shipping policies here.
Totes! 30 days for undamaged paper goods and unworn/unwashed clothing. If the product arrives defective please email us at firstname.lastname@example.org or give us a call at 1-833-580-0600 so we can get the issue fixed up.
All orders are made in and shipped from Austin, Texas - yee haw!
Send me a message at email@example.com. I design every piece of merch that I sell and am happy to answer any questions that you have.
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